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Available Services & Residential Amenities

Permanent and Respite Accommodation; Home Care Consumer Directed Care Packages; Day Care; and Meals on Wheels.

 

Horton House has 31 single rooms and 2 double rooms (well suited to couples). Horton House will be undergoing a refurbishment in 2017-2018 which will result in the majority of the rooms having ensuites and all rooms will become singles.

 

Warmington Lodge has 28 single ensuited rooms and 2 rooms which share an adjoining bathroom (well suited to a couple).

 

Here is just a brief outline of available amenities. Residents and clients are provided with a comprehensive Handbook and the Charter of Resident Rights and Responsibilities.

 

Activities offered are designed to help improve and maintain a resident’s physical wellbeing, along with intellectual and creative interests. Activities are offered as to an individual’s preferences. There are bus outings; Wednesday big morning tea; there is a mini golf course on site; an active Men’s Shed; art and craft opportunities; movies; and well established gardens.

 

The facility activities can be enjoyed by Day care and Home Care clients also.

 

A monthly program of activities is displayed in resident rooms and around the facility and a regular Newsletter is produced.

 

There is a visiting hairdresser, librarian, beautician, Dental Hygienist, Podiatrist etc.

 

Shopping can be done by our volunteer shopper.

 

Church services: various denominations are represented and services are held at set times throughout the month. Ministers will also visit to speak privately with residents.

 

Visiting hours are unrestricted and family and friends are always welcome. We ask that the privacy and wishes of other residents be respected. The external doors of the facility lock in the evening for security of residents. If you visit and find the doors locked there is a buzzer to call staff for admittance.

Visitors can have a meal with their relative. For this to occur we request 24 hrs notice and there is a nominal cost paid on the day or billed to the resident. Kitchen staff manage this process.

Families can use the Robinson Room or private lounges for family celebrations for a donation fee.

 

Transport: A Resident’s family is approached first if transport is required to and from arranged external appointments. If the family are unable to assist, then staff will make suitable arrangements and any associated costs will be billed to the resident. Ambulance

Regulations are such that few residents are able to access this form of transportation except in the event of a medical emergency.

 

Power of Attorney / Legal Matters:

Residents are encouraged to maintain control over their financial affairs. It is suggested residents consider legally nominating a representative, if they have not already done so, to cover the possibility of them no longer being able to manage their affairs.

 

The services of a Justice of the Peace are available by appointment.

 

Compliments, Suggestions for Continuous Improvement, Concerns and Complaints:

If you wish to express any of the above please approach the Registered Nurse on duty initially or please ring during office hours to speak with the Residential Care Managers or the Home Care Manager. Concerns can be usually sorted out immediately by speaking directly to the RN on duty or the Managers. The matter will be formalised using the Compliment, Complaint and Suggestion Form; investigated by Management; and the resident / representative consulted with. The CEO can be consulted by all parties as required.

 

Residents, clients and their representatives can also speak with the Aged Care Complaints Commissioner on 1800 550 552 or write to GPO Box 9848 Sydney NSW 2001.

 

Flyers regarding the external complaints process can be found at the entry of both Horton House and Warmington Lodge next to the Compliment, Complaint and Suggestion Forms.

 

DonationsBequests and Donations:

As a Commonwealth funded, not-for-profit, charitable organisation bequests and donations to Yass Valley Aged Care contribute to the comfort and quality of life of residents and are greatly appreciated.

 

A receipt for tax purposes can be issued for any donations made.

 

Donations can be made at the Admin office or posted to Finance PO Box 465 Yass NSW 2582

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